How long does the return process take?

A return request can typically take our team 1-2 business days to process. Please note that the length of time to review a case can vary depending on the proof we have on hand, as well as the response time it takes for a buyer or a seller to get back to us. 

Once a case has been submitted, Poshmark will work with both parties to facilitate the return. In order to speed up the process, we ask that both parties provide clear evidence of their claim. Aside from full pictures of the item received, the evidence we typically ask for includes, but is not limited to:

• Damage Claim: Clear, crisp photos of the problem area(s) in bright or natural lighting. 
• Color of item is misrepresented: Clear photos in natural lighting are the best way to showcase the true color of an item. 
• Authenticity claim: Include photos showing tags/serial numbers and details such as hardware and stitching.
• Broken item: Clear images of the item, its damage, and the packaging.
• Wrong item received: Clear image of the item received as well as images of shipping labels and packaging.

When we have proof that the item was misrepresented, we will send the buyer a prepaid return label and have them ship the item back to the seller. Once the order is delivered back to the seller, we will begin to process the buyer’s refund for he full amount they paid, including shipping and taxes that were charged for the purchase.